Why Wallace Home Medical believes in Customer Service

Why Wallace Home Medical believes in Customer Service

At Wallace Home Medical Supplies, we strive to provide great customer service. It is the foundation of our business, and our slogan, which is “our priority is you.” We’ve found that great customer service is hard to come by, and we aim to change that in our industry. We believe that providing excellent customer service makes all the difference in an interaction. The experience a customer has with our company will shape their entire relationship with us. Have you ever walked into a business and had a horrible experience? Does that horrible experience make you want to go back into that business? Of course not! We want each of our customers to leave our store feeling heard, confident in the use of the product, and happy to have come in. The key difference between “great” and “good” customer service is that in the latter case, you’re doing only the minimum to keep your customer satisfied. But in the first case, you’re not only keeping them satisfied, but going above and beyond to retain their loyalty. We understand our customers can easily go online and shop, a click of a button is easy. When their ordered product arrives, it’s in a box. An empty shell with a few instructions.  When a customer comes into either of our locations they’re not just buying a product, they’re gaining an experience. We will find the right product for our customers, explain it, and provide a great buying experience by  providing excellent customer service. At Wallace Medical, we understand that if you’re coming into our business there is most likely an injury or a family member who needs medical supplies due to something unpleasant. We will do our best to make your experience painless, efficient, and comfortable. Feel free to visit either of our locations and talk to our friendly staff. We are here for you, we are committed to our community.